The mad rush for repairs in June and July has transformed into the tiny trickle of occassional tune ups and infrequent wheel repairs.
I'm not worried, as this is only my first real year of pushing my services since moving here in 2002.
I know that the clients I served this year will be back because of the stellar service. Service is key in this business.
People remember when they receive good service, but they remember even more clearly when they receive bad service. I always try to stay on the side of good as opposed to the side of evil.
My latest client, Aaron dropped in for a wheel repair, and was quite greatful when I shed light on the actual condition of his Norco. He clearly indicated that I will be tuning his bike in the near future. Since we've already spent an hour forming a relationship, I think that investment will surely pay off for both him and I.
Next, more pushing the repair service using unconventional means. Whatch for it.