Amazing, is what I thought the first time I saw the damage to this bike. The well-ridden Norco Wolverine that I had done a repair on earlier in the summer, was back for a replacement of not only the rear derailleur, but also the derailleur hangar and a couple of spokes.
My first thought was as to how the damage occurred. With a part being broken in this way, there had to be a great amount of force. It's not the type of damage we see caused by riding casually.
Nevertheless, I started to dig into solving the problem by sourcing all the parts and discussed the job with the client. I gave him my best estimate for the cost and he gave me the go ahead.
I'm not the kind of mechanic that does a job and then surprises the client with a big bill. I like to keep the client informed and I often give them a couple of options for the repair to better work with their budget.
Even though the cycling season has pretty well come to an end around here, I am continuing to see clients for repairs and tune ups.
This makes me happy.